For orders inside UAE, you can replace or return products during three days from receiving the order, so in one case of the following cases:
The product must be unused and in good condition to return it and to be in its original wrapper. Products will be shipped back again after receipt of the replaced product in our warehouses and previewed. Amount you have paid will be returned or make replacement of the product. Replacement or re-sending of the amount will take approximately 3-4 working days. Please note that this is related to the availability of replaced products in our warehouses too.
If there is not a problem related to quality but you are not convinced with the purchase, return must be during just one day of receipt of the order. We'll return the value of order after receiving and checking it. Buyer will bear the cost of re-sending the product to us and sending the amount to him.
To start the return process, please follow these steps:
Note: Goods at the responsibility till it reached to our warehouses. So it should be packaged in a safe pack to keep it from being damaged when sending.
For orders outside the UAE, please contact us via phone or e-mail to reach a settlement that guarantee your rights.